Refund policy

Last updated: October 2026

At Little Oak Toys, we want you to be delighted with your purchase. If you change your mind or something isn’t quite right, we have a straightforward returns process in place.

1. 30 Day Returns

You may return any product (excluding gift cards and sale items) for a full refund within 30 days of receiving the last item in your order. Items are returned at the customer's own expense.

• Notification: You must inform us of your decision to cancel by
  • emailing support@littleoaktoys.ie
  • or a self-serve return through your customer account.
• Returns can be sent by mail or dropped to our click and collect location.
• This does not affect your 14-Day Right of Withdrawal.

2. Eligibility & Condition

To be eligible for a full refund, items should be returned in "merchantable condition." This means:

• The item is in its original packaging.

• The item is unused and in the same condition that you received it.

• All tags and labels are still attached (where a product has them).

• You have the receipt or proof of purchase.

Note: You are permitted to open and inspect the goods as you would in a physical shop, but items that show signs of play or wear may be subject to a reduction in the refund amount.

3. How to Start a Return

1. Email support@littleoaktoys.ie with your order number or conduct a self-serve return via your customer account.

2. Once confirmed, please package your items securely.

3. Send your return to:

   "Little Oak Toys Limited,

   Newsagents & Gift Shop,

   O'Rahilly Street,

   Ballina,

   Co. Mayo,

   Ireland,

   F26 Y226"

Dropoff Return at Click And Collect Location

Returns can be dropped off at our click and collect location partner store.  This location is for drop off only, returns are not processed on location.

• Notify us of your decision to request a refund via email or self serve return.
• Package the item/items securely and label them clearly before drop-off to the

Click and collect location:

"Clarkes Newsagents & Giftshop,

O'Rahilly Street,

Ballina,

Co. Mayo, 

Ireland,

F26 Y226"

4. Return Shipping Costs

• Customer Responsibility: In accordance with our store policy, the cost of return shipping is paid by the customer.

• Recommendation: We strongly recommend using a tracked service (such as An Post Registered Post). Little Oak Toys cannot be held responsible for items that are lost or damaged in transit back to us.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, or if we sent you the wrong item, the rules above do not apply. We will make it right immediately.

• Please inspect your order upon reception and contact us at support@littleoaktoys.ie.

• Include your order number and a photo of the issue.

• In these cases, we will provide a pre-paid return label, and a full refund or replacement will be issued at no cost to you.

In addition to our returns policy, all products sold by Little Oak Toys are covered by a 2-year statutory guarantee under EU law. If a product develops a fault within this period, you may be entitled to a repair, replacement, or refund.

6. Exceptions (Non-Returnable Items)

Per Irish consumer law, we cannot accept returns for:

• Personalised Goods: Any toys or items custom-made or engraved to your specifications.

• Hygiene Items: Items that are not suitable for return for health or hygiene reasons if they were unsealed after delivery (e.g., certain teething toys).

• Gift Cards: Digital or physical gift cards cannot be returned or refunded.

• Sale Items: We accept returns on sale items within the 14-day Right to Cancel window only.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund.

• Timeline: Approved refunds are processed to your original payment method within 10 days of receiving your return.

• Fees: There are no restocking fees at Little Oak Toys.

• Bank Processing: Please remember it can take additional time for your bank or credit card company to post the refund to your statement.

8.14-Day "Cooling-Off" Period (Right to Cancel)

Under Irish and EU law, you have the right to return your order for any reason within 14 days of receiving your goods.

• Notification: You must inform us of your decision to cancel within 14 days of receiving the last item of your order
  • by emailing support@littleoaktoys.ie or
  • via a self-serve return through your customer account.
• Return Window: Once you have notified us, you have a further 14 days to physically return the items to us.

9. Contact Us

For any questions regarding returns, please reach out:

• Email: support@littleoaktoys.ie

• Web: www.littleoaktoys.ie